How to report a seller on amazon as a buyer. Amazon replied with this instruction: Go to Contact us.

How to report a seller on amazon as a buyer Don’t despair; Amazon offers avenues for buyers to report such misdeeds and contribute to a safer marketplace. Here’s how you do it: We tried reporting a buyer to Amazon but we might as well have been talking Klingon. May 10, 2025 · If you believe a seller is infringing on your intellectual property rights (e. Choose Leave feedback from the dropdown menu next to the item, and then select Report buyer. Get tips on contacting Amazon customer service, finding seller information, & prevent seller abuse. " Oct 27, 2024 · Hello! @Seller_o37jFyX3m8nQs This is Roberto. Gather as much evidence as possible and submit a detailed report using the : Report To enable or block an address, go to the Messaging Permissions page. As a seller, you are contractually bound to securely manage buyer data and to delete data upon buyer's request. This in-depth guide shows how to flag fake or harmful feedback and protect your brand's reputation. It happens. Jan 25, 2020 · Amazon encourages sellers or consumers to report seller violations of Amazon’s policies. It includes the buyer information that you need to fulfil orders. The report size for transaction view is only limited to 600 as you mentioned. Amazon encourages sellers to report seller violations of Amazon's policies or applicable law. What Amazon FAILS to highlight is that the Seller can now ONLY charge Restocking Fees IF the product is Returned in Amazon standards and tenets for protecting customer data. Now, in reality, this report will go nowherea notation MAY be added to the buyer's account but nothing will happen. It looks like this buyer confuses Amazon and us with free rental service. FBA sellers can turn on Buyer-Seller Messaging as well! You can share your product expertise and leave customer service related inquiries to Amazon Customer Service -- FBA Buyer-Seller Messaging is for product inquiries only. Hello Sellers, I've noticed numerous inquiries on the Seller Forums regarding how to report issues such as incorrect product detail pages, seller abuse, PDPs not matching the actual product, or intellectual property violations. Amazon encourages sellers to report listing abuse or seller violations of Amazon’s policies or applicable law. For privacy reasons, the results of our investigations Reporting the buyer sadly is a fruitless exercise. Hello @Seller_t1a6V3IEnzs9d Roberto here following up with your question. or its affiliates How do sellers report fraudulent buyers? Do the buyer’s account get suspended if found fraudulent? Thanks for your time Mar 21, 2022 · I’ve used the form a few times recently to report buyers misusing returns. Then select the appropriate reason for reporting and click the Report Message that is displayed at the bottom of the message to submit the report. What we do however in these cases if we feel we have compelling evidence that the buyer is attempting to obtain goods by deception, we write Jun 21, 2024 · Hello Sellers 👋 Here a quick recap on how to report a violation: Sellers are responsible for complying with all laws, regulations and Amazon policies when listing products. By following these steps diligently, you not only protect your interests as a buyer but also contribute to the collective effort in maintaining Amazon’s reputation as a trustworthy online marketplace. Jun 25, 2021 · A buyer kept buying our NEW items and returned USED ones in years. 3. I was blocked from selling a product because the customer received the damaged box from UPS, he reported me wanted a refund but did not want to return the product. what we received back. I requested removal and it was auto rejected. Only then This includes using services that sell customer reviews, websites, or social media groups. Select Other . We received a package that was shipped from our Walmart store. A better way to 'report' FBA switcheroos is to open a seller support case for reinmbursement (make sure to call it a switcheroo--this is a term universally Start Selling On Amazon© 1999-2025, Amazon. I couldn’t easily find anything on Amazon’s customer side. A buyer can can report a vendor through Amazon for violations like listing abuse, which means a seller has violated Amazon’s product detail page rules. I notify Amazon Seller Support and attach photos of what we sent vs. Then click the blue link that says "report abuse" 4. If you have a persisting and abusive buyer, I highly encourage you to report using the standard paths. Fill in explanation of fraud Do this for EACH ORDER where buyer committed fraud. from the menu list, choose "report a buyer abusing Amazon returns policy". This report only displays information for seller-fulfilled orders you have received during the number of days you select, including You should only report a seller if you think they're violating our policies. Thank you in advance. All reports are thoroughly investigated by our team. I send them a message showing what we reported to Amazon Submit a SAFE-T Claim for the remainder of the loss. Maybe they’re slinging counterfeit goods, engaging in shady business practices, or simply not living up to their promises. Find answers for questions about selling on Amazon and collaborate with fellow sellers. Nov 12, 2025 · How to Report a Seller on Amazon: A Buyer’s Guide to Protecting Yourself So, you’ve encountered a rogue seller on Amazon. Deduct a 50% restocking fee, and return shipping. "New options to report seller-fulfilled returns issues" Way to bury the lede here, Amazon! What Amazon describes is NOT NEW at all when dealing with items Returned in "Materially Different Condition". I always deduct the percentage that matches the label cost but be aware the buyer could file an A-Z claim. Select Report a violation, and then provide all the relevant information so that we can conduct an investigation. Today I received a message saying product shows delivered, but buyer couldn’t find it. How can a seller report a message from a buyer?To report a message, click the Report Message on your Buyer-Seller Messages page, the seller App, or the email you receive. As a general rule, Amazon doesn’t remove customer reviews, unless they violate Community Guidelines. Enter the appropriate information. Only once did I get a response from Amazon “thanking” me for reporting the buyer and confirming they’d investigated but couldn’t comment further blah blah. This involves identifying the specific issue, gathering evidence, and submitting a detailed report Jan 24, 2024 · Reporting a seller on Amazon is a vital step in upholding the platform’s standards and ensuring a secure shopping environment. Amazon replied with this instruction: Go to Contact us. Find out how to use the Report abuse portal on Seller Central to notify Amazon about issues such as Intellectual Property violations, counterfeit products, unauthorized use of copyrighted images, and abusive customer messages. Mar 21, 2022 · I’ve used the form a few times recently to report buyers misusing returns. At least it hasn’t for us. This requires the Brand to be trademarked with the US Patent office. All you have to do is follow this link. Select Report a violation . Amazon’s teams are all separate, and there seems to be little or no communication. . I ask them to file a report the customer for buyer abuse. If you see a review that does violate our Community Guidelines, you should report it. Mar 1, 2023 · This guide outlines some key components of Amazon’s selling policies and provides tips on reporting a seller if you think they have violated one of the policies. The process, while sometimes feeling labyrinthine, is navigable. Once the brand is trademarked, it must be enrolled in Amazon’s Brand Registry program and your seller account needs to be added as an authorized Brand Representative. Gather as much evidence as possible and submit a detailed report using the : Report Sellers may use this contact us form to report inappropriate listings, other sellers, policy violations, etc. g. Select Report a violation. com Learn how to report a seller on Amazon for violating the Selling Policies, such as misleading product descriptions, unsolicited messages, or positive reviews. Nov 4, 2025 · In this guide, we’ll show you how to report sellers on Amazon the right way—while also explaining why a long-term, legally sound approach is the best way to protect your brand. See additional information on how to use these reports in the help page below: Payments Either of these actions will exclude the message from response time calculations. A third party seller was listed under a product for our brand. Select Other. How to report a buyer You can report a buyer to us by selecting the button below: Report a buyer Tip You can also report a buyer from your Orders list. or its affiliates Start Selling On Amazon© 1999-2025, Amazon. Dealing with buyers with such behaviours is both frustrating and exhausting, as @Seller_ZVAz3d5lZuGid mentioned, there is no option to directly block a buyer. Oct 15, 2025 · Spotted fake reviews? Discover how to report Amazon sellers for review manipulation to protect buyers from being misled and keep the marketplace fair. Hello all! This is Charly, Community Manager for Forums. we tried to report this buyer. Feb 11, 2025 · Find out how to report unauthorized sellers on Amazon and secure your items and brand on the marketplace. While a negative review is not ideal, it won’t impact your seller performance metrics. , selling counterfeit goods bearing your brand name or copying your product designs), you can report them through Amazon’s Brand Registry or report infringement directly. While most sellers on Amazon are legitimate and provide quality products and services, there may be instances where you encounter a seller who engages in fraudulent or unethical practices. How to report fraudulent buyers who buy through FBM and return old, exchanged for old ones, broken and often junk products to us. A seller offers to provide a refund or reimbursement after the buyer writes a review (including reimbursement via a non-Amazon payment method), and asks the buyer to change or remove the review, before or after the refund or reimbursement. Select the reason for abuse of returns, paste the order number in order box , and check the box to select the item fraudulently returned. Jun 1, 2025 · Discover how to report abuse on Amazon reviews effectively. Report a buyer violation If you are having trouble with a buyer or a buyer’s order, you can report it: Go to Contact us. There is the option to report messages through the messaging service, but this seems to never seems to trigger anything. I found this guidance in the Buyer-Seller Messages FAQ: "To report a message, click the Report Message on your Buyer-Seller Messages page, the seller App, or the email you receive. A seller under our listing, and using FBA, He start selling at 9 am and remove his listing 5 pm everyday, we order 1 from him, now we did the test buy, how to report him? Feb 14, 2019 · There are 3 ways to report an Amazon seller and we want to teach you how to fight back and make sure it doesn't hurt your business. Buyer dropped the neg on me a few minutes ago. But I am asking for an advise on how to effectively (!) report this buyer, so that Amazon investigated her for possible return abuse. Jul 22, 2018 · So can I stay anonymous by using a non-amazon email address to send a report violation email to seller-performance? Can amazon somehow look up the IP or something to figure out which seller sent the email? May 28, 2025 · How to Report an Amazon Seller: A Comprehensive Guide So, you’ve encountered a dodgy Amazon seller, eh? Don’t fret. It does not include the buyer's billing address or credit card information. The terms and conditions that buyers accept when they buy a product on AWS Marketplace. Where to report sellers offering gift cards for reviews? Hi, I spent quite a lot of time trying to figure out how to report a seller who repeatedly offered me Amazon gift cards for more money than the item I actually purchased, if I would change my neutral review to a positive review. Let me clarify the process of using Amazon's reporting portal and Mar 30, 2023 · Are you concerned about a seller’s actions, inaccurate listing, or potentially fake product? Learn here the different ways how to report a seller on Amazon Amazon is one of the largest online marketplaces in the world, with millions of sellers offering customers a wide range of products. Find out the steps for buyers, sellers, and brand owners to contact customer service or use the Report Abuse tab. For more information, go to Report abuse in the Amazon store on Seller University. And it wasn't worth the effort 0/10 for Amazon in this area as they don't seem to have any system in place for such matters - we interpret this as "we aren't interested". I know that on Amazon we cannot block buyers. com, Inc. We would like to show you a description here but the site won’t allow us. To report a violation: Go to Report a violation. What is an order report?An Order Report is a tab-delimited text file that lists all products sold during a set time period. We take all reports seriously, but please make sure your claims are accurate. This ability to issue a partial Refund in those cases already existed. com How do you report a seller that fulfilled an Amazon test buy order from our Walmart store? We own a trademark that is registered in Brand Registry. Get tips for successful reporting here. Sep 26, 2024 · Above is what I see when I click on your link, but others have stated there is no option to report buyers from this page. Here’s how:From the product detail page, find the review in question. I placed a test order on Amazon. Opening a case on seller central in our experience doesn’t help prevent the A-Z Claim, contest it, or help Hello! @Seller_o37jFyX3m8nQs This is Roberto. Did you know that Amazon has an established and easy way to activate a procedure to report any type of abuse or violation, either from a buyer or from a fellow seller ? It is, as easy as, filling out a form from your Seller dashboard and it will be assigned to an agent who will review it and exercise all applicable measures either to I can suggest you to report the buyer by e-mailing: suspect-abuse@amazon. I am trying to direct the buyer to an Amazon function where they can report non-delivery, and the “Where’s My Stuff” link is next to Feb 21, 2025 · Learn how to remove negative feedback on Amazon, resolve review issues, and protect your seller rating with proven strategies and tools like Feedback Manager. Jan 30, 2023 · Learn how to report a seller on Amazon and protect your business from unethical sellers. But when we followed this, there was NO “Report a violation” link or button on Amazon platform Can Amazon Rep or other sellers tell us how to report a buyer in a Sep 5, 2024 · Hello Sellers, I've noticed numerous inquiries on the Seller Forums regarding how to report issues such as incorrect product detail pages, seller abuse, PDPs not matching the actual product, or intellectual property violations. Let me clarify the process of using Amazon's reporting portal and I have been selling on Amazon since 2013, and have received very, very few “Where’s My Stuff” inquiries, and all of those have come through the message system. But when we followed this, there was NO “Report a violation” link or button on Amazon platform Can Amazon Rep or other sellers tell us how to report a buyer in a Nov 10, 2024 · 3. How do I know? The tracking number that we uploaded for the Walmart order is the same None of the responses do a great job, so here’s some experienced advice: You need to go the Intellectual Property (IP)/Counterfeit report route. I'm also aware of instances where you reported violations through the Forums, but no action was taken. Alternatively, you can use Payments Reports Repository to download a complete Summary of your transactions or a breakdown with a customized date range. See full list on growthdevil. The buyer had multiple violation records on the platform, many reviews were hidden by Amazon, and many reviews were deleted by Amazon, Such a bad review from a buyer, How do I report it? to delete this comment [Moderator Edit: TaylorR_Amazon removed images containing personal information] 67 views 37 replies Account Setup Click report a violation, then selling on amazon then scroll down to my issue is not listed, then click other issues then report an issue… Does that do what you need? Many vendors and buyers ask how to report an Amazon listing, an unauthorized seller on Amazon, Amazon sellers for paying for reviews, or fake sellers on Amazon. If there's a problem with an item you bought, try to work it out with the seller first – you can always ask us to step in if you need to. The direct answer is: You report an Amazon seller primarily through Amazon’s “Report a Violation” tool. Jul 29, 2024 · Learn how to report a seller on Amazon. Buyers may use this contact us form to report problems with orders, seller policy violations, etc. Knowing how to report a seller on Amazon is essential to protect yourself Question: How do we handle a buyer who has violated the Amazon community rules by posting false reviews, using profanity, and harassing our team for a refund ? We have offered to help and provide the necessary information, but the buyer keeps demanding her refund and calling us scammers. I emailed buyer a copy of the usps sig confirmation evidence of delivery, advised buyer shipped to a freight forwarder, posted Amazon freight forwarder policy, and advised it is the buyer’s responsibility. However, as pointed out above, if there is a problem with the order and risks an A-Z then be careful to only refer to the abuse from the buyer.